Customer Service Branch Associate

Company: Sherwin-Williams
Location: Los Angeles
Posted on: October 2, 2024

Job Description:

Job Summary: The Branch Associate is responsible for receiving and preparing orders, safely moving, loading, and delivering products, while providing customer service and operating tinting, mixing, and color matching equipment as needed.

The Branch Associate will work at our Automotive Branch, providing customer service and operating equipment to deliver products safely and efficiently. This role requires strong communication and teamwork skills, as well as the ability to lift and carry up to 50 pounds frequently and up to 70 pounds on occasion.

Key Responsibilities:

• 
  
• Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
  
• Load and unload products from deliveries
  
• Operate and maintain warehouse vehicles and equipment
  
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  
• Process sales transactions accurately and consistent with policies and procedures
  
• Deliver products to the customer in a safe and timely manner
  
• Communicate and cooperate with supervisors and coworkers
  
• Keep a clean and safe working environment and optimize space utilization
  
• Follow quality service standards and comply with procedures, rules and regulations
  
• Ensure that the stockroom is organized
  
• Operate tinting, mixing, and color matching equipment, as needed
  
• Comply with inventory control procedures and assist with bi-annual inventory review
  
  
  Minimum Requirements:
  
  • 
    
  • Must be at least eighteen (18) years of age
    
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
    
  • Must have a valid, unrestricted Driver's License
    
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
    
  • Must be willing to work all scheduled hours, with or without reasonable accommodation
    
    
    Preferred Qualifications:
    
    • 
      
    • Have at least a High School diploma or GED
      
    • Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
      
    • Have at least one (1) year of work experience in customer service, retail, or sales
      
      
      Sherwin-Williams is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Keywords: Sherwin-Williams, Perris , Customer Service Branch Associate, Hospitality & Tourism , Los Angeles, California